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Refund & Replacement Policy

Last updated: May 26, 2026

Every order we produce is custom-decorated for you specifically — your design, your colors, your sizes. That means we can't put returned items back on a shelf, so our policy is built around two simple promises:

1. Cancellations

• Before mockup approval: Full refund, no questions asked. Just email us at hello@insigniasp.com with your order number.
• After mockup approval but before production starts: Full refund minus a 10% restocking fee to cover blanks ordering, design time, and payment processing costs.
• Once production has started: Cancellation is not available because we've already committed to the custom work. If something has gone wrong, see Section 3.

2. Approval Is Your Final Sign-Off

When you click Approve Order on your customer approval page, you are confirming:

• Spelling and copy of all text
• Logo and artwork as shown in the mockup
• Decoration location and size
• Garment style, color, and size breakdown
• Total quantity and price

If something on the mockup is wrong, please click Request Changes instead — we'll revise it for free and send a new mockup. Once approved, we begin production and the order is locked from your side.

3. When We Made a Mistake

If we produced something that doesn't match the approved mockup — wrong color, wrong size, wrong placement, defective printing — we'll fix it. Reach out within 14 days of delivery with photos and your order number, and we'll either:

• Reprint the affected pieces at no charge, or
• Refund the affected pieces in full, your choice.

4. Blank-Garment Defects

If the issue is a defect in the blank garment from the manufacturer (a hole in the fabric, a sewing flaw, mislabeled size, etc.), we'll work with the supplier to resolve it. Please report manufacturer defects within 7 days of delivery.

5. Color and Variance Disclaimers

Some natural variation is part of custom apparel decoration and is not a basis for refund or reprint:

• Color differences between a screen / monitor and the finished garment.
• Placement variation up to ½ inch.
• Pantone or color-match tolerances within ±5% (we do our best to match but inks behave differently on different fabrics).
• Up to 3% "spoilage" on large orders (this is industry standard — we'll always over-print and replace, but small underage is normal).

6. Buyer's Remorse

Because each order is custom-made, we cannot accept returns simply because you changed your mind, ordered the wrong size, or no longer need the garments. Please review your mockup carefully before approval.

7. Damaged in Shipping

If your shipment arrives visibly damaged, photograph the box and contents before opening fully, and email us within 48 hours. We'll work with the carrier to file a claim and replace the affected items.

8. How Refunds Are Issued

Approved refunds are credited back to the original payment method (the card you used at checkout). Processing typically takes 5–10 business days to appear on your statement, depending on your bank.

9. How to Reach Us

For all refund / replacement requests:

hello@insigniasp.com
Include your order number (looks like INS-123456) and a brief description of the issue with photos if applicable.